Digital Service Standard Version 2.0

The DTA has updated the Digital Service Standard (the Standard) to better support agencies to create and maintain digital services that are user-friendly, inclusive, adaptable and measurable.

Version 2.0 of the Standard sets the requirements for agencies to design and deliver digital services, by putting people and business in the centre of government digital service delivery.

The number of criteria has been reduced to 10 compared to 13 in the former version, released in 2016. The changes reflect the Government’s increased level of digital maturity and adoption of trust and protection principles and strengthens inclusion and accessibility requirements, so that no one is left behind when accessing government’s digital services.